FAQs: Everything You Need to Know

Check out our eSIM, Mobile Recharge, and International Calling FAQs for important information you need to know to stay connected without confusion.

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Got Questions? We’ve Got Answers!

Our calling and eSIM FAQs cover all your questions. And if you need more help, our support team is just a message away. We’re always happy to help!

GENERIC

How do I register with the Slick app?

Download the app from the Play Store or App Store. Enter your mobile number and verify with the OTP. Then, allow access to your contact list, microphone, notification, & phone calls. That’s it. Now, you can send international mobile recharges, buy eSIM plans, and make international calls.

GENERIC

Can I use Slick while traveling internationally?

Yes, Slick works wherever you are. As long as you have an internet connection (Wi-Fi or mobile data), you can make international calls, buy eSIM data, and send mobile recharges from any location.

GENERIC

What is an eSIM, and why should I use it?

An eSIM is a digital SIM that lets you activate a mobile plan without using a physical card. It is fast, convenient, and ideal for travel because you do not need to swap SIMs or visit local stores.

GENERIC

When should I set up my eSIM?

You should set up your eSIM before traveling to use the internet when you land. This will help you avoid last-minute activation issues while abroad.

Other questions

1 - Does Slick offer affordable international calling rates?

We believe staying connected shouldn’t be expensive. Therefore, our international calling rates vary by country, but we work diligently to keep them highly affordable. Additionally, you can check the exact rates as per the location directly in the app before making a call.

No, not at all! We’re committed to complete transparency. You see exactly what you pay—no surprises and hidden costs. Furthermore, if there are any rate changes, we will inform you in advance, ensuring you control your expenses.

Absolutely! Using Wi-Fi is an excellent way to make calls with Slick. It often provides a more stable connection than mobile data. Moreover, it helps you avoid unnecessary data charges, ensuring a seamless and cost-effective calling experience.

We want to make things as convenient as possible for you. Therefore, we accept all major payment methods, including credit/debit cards, PayPal, and other secure options. Additionally, you can easily select your preferred payment method when adding credit to your account.

Absolutely! Slick connects you to over 200 countries worldwide. Moreover, making an international call is simple. You just dial the correct country code, and you’re all set. Additionally, our seamless connection ensures high-quality calls without interruptions.

Topping up your Slick account is quick and effortless. First, open the app and navigate to the ‘Recharge’ section. Next, select the amount you want to add and choose your preferred payment method. Finally, complete the transaction, and your funds will be added instantly within seconds!

First, go to the contacts section in the app to update your phone contact list. Next, please select the number you want to update and edit it to include the country code. Finally, press “Save” to ensure the changes are applied.

Yes, you can use Slick on multiple devices by logging into your account. Moreover, your balance and call history automatically stay synced, ensuring a seamless experience across all your devices. This way, you can switch between devices effortlessly without losing any data.

1. How do I make an international call?

To make an international call using Slick, simply download the app, add credit, select the country, dial the number, and enjoy crystal-clear conversations!

International calling costs vary by destination, but Slick offers competitive rates, often making it an economical choice for connecting with loved ones worldwide.
An international dialing code is a series of numbers used to connect to a specific country. It’s typically preceded by a plus sign (+).
To find the international dialing code for a country on Slick, simply open the app, navigate to the dialing section, and select the country from the list, which will display the corresponding dialing code.
If you’re having trouble with international calling, try checking your internet connection, restarting the app, ensuring you have sufficient credit, or contacting Slick’s customer support for assistance.
Yes, there may be restrictions on international calling depending on the country you’re calling, local regulations, or specific terms set by the calling app, so it’s best to check Slick’s guidelines for any limitations.
Roaming refers to using your mobile phone’s network in a foreign country. This can result in additional charges, known as roaming fees.
To avoid high roaming charges, consider using Wi-Fi for calls and messages, purchasing a local SIM card, or using apps like Slick for international calls over the internet.
1. What is a mobile top-up?
Slick mobile top-up is an easy way to send credit directly to your friends’ or family members’ phones back home. This credit can be used for calls or messages, depending on their phone company’s options. It’s also known as mobile recharge, load, or airtime.
  • Open the Slick app
  • go to “Account”
  • click “Send Top-up”
  • again select “Send Top
  • up” from options
  • select the contact number
  • go to “Account”
  • select the desired package from the list
  • click “Next”
  • select the payment method
No, recipients do not need a Slick account or an internet connection to receive the top-up. The service works similarly to topping up their local phone service.
Yes, you can send a top-up to someone who is abroad.
Mobile top-ups are typically instant, with the balance or data appearing in your account within a few seconds.
Delays in mobile top-ups can occur due to network congestion or issues with the payment gateway.
No, there are no hidden fees. The total amount you’re sending will be clearly displayed, with any applicable charges outlined before you complete your top-up.
1. What is a mobile top-up?
Slick mobile top-up is an easy way to send credit directly to your friends’ or family members’ phones back home. This credit can be used for calls or messages, depending on their phone company’s options. It’s also known as mobile recharge, load, or airtime.
  • Open the Slick app
  • go to “Account”
  • click “Send Top-up”
  • again select “Send Top
  • up” from options
  • select the contact number
  • go to “Account”
  • select the desired package from the list
  • click “Next”
  • select the payment method

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