Frequently
Asked Questions

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Access FAQs or
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Global Calling at Local Rates

Got Questions? We’ve Got Answers!

Find quick answers to our most common questions here. If you need more help, just reach out to our support team—we’re happy to assist!

GENERIC

Can I use Slick while traveling internationally?

Yes, Slick works wherever you are. As long as you have an internet connection (Wi-Fi or mobile data), you can make international calls from any location.

GENERIC

When should I set up my eSIM?

if you find you need more data than what your eSIM offers, the best options is to top up your eSIM card with the right amount of data.--

GENERIC

How do I register?

Download the app from Play Store or App Store. Enter your mobile number and then enter the OTP code for verification. Allow access to your contact list, microphone, notification, & phone calls.

GENERIC

How do I update my phone contact list?

Go to the contacts on your phone Select the number and edit to add the country code. Press “Save”

Other questions

It's easy!
  • Download the app from the App Store or Google Play.
  • Create your account (it's super quick).
  • Add some funds to your balance (we have plenty of easy payment options).
  • Then, just dial your friend or family member's number with the correct country code, and start chatting!

We believe staying connected shouldn't break the bank. Our rates vary by country, but we work hard to keep them super affordable. You can check the exact rates for your loved one's location right in the app before you call.

Nope! We're all about transparency. What you see is what you pay. No surprises, no hidden costs. We'll always let you know in advance if any rates change.

Definitely! Wi-Fi is a great way to make calls with Slick. It often provides a more stable connection than mobile data, plus it can help you avoid those pesky extra data charges.

We want to make things easy for you. We accept all the major payment methods, including credit/debit cards, PayPal, and other secure options. You can choose your preferred way to pay when you add credit to your account.

Absolutely! Slick connects you to over 200 countries worldwide. Just dial with the correct country code, and you're all set.

Topping up is simple. Open the app, head to the 'Top-Up' section, choose your amount, and select your payment method. Funds are added instantly!

Yes, you can use Slick on multiple devices by logging into your account on each one. Your balance and call history stay synced!

To make an international call using Slick, simply download the app, add credit, select the country, dial the number, and enjoy crystal-clear conversations!

International calling costs vary by destination, but Slick offers competitive rates, often making it an economical choice for connecting with loved ones worldwide.

An international dialing code is a series of numbers used to connect to a specific country. It's typically preceded by a plus sign (+).

To find the international dialing code for a country on Slick, simply open the app, navigate to the dialing section, and select the country from the list, which will display the corresponding dialing code.

If you're having trouble with international calling, try checking your internet connection, restarting the app, ensuring you have sufficient credit, or contacting Slick's customer support for assistance.

Yes, there may be restrictions on international calling depending on the country you're calling, local regulations, or specific terms set by the calling app, so it's best to check Slick's guidelines for any limitations.

Roaming refers to using your mobile phone's network in a foreign country. This can result in additional charges, known as roaming fees.

To avoid high roaming charges, consider using Wi-Fi for calls and messages, purchasing a local SIM card, or using apps like Slick for international calls over the internet.

Slick mobile top-up is an easy way to send credit directly to your friends’ or family members’ phones back home. This credit can be used for calls or messages, depending on their phone company’s options. It’s also known as mobile recharge, load, or airtime.

  • Open the Slick app
  • go to “Account”
  • click “Send Top-up”
  • again select “Send Top-up” from options
  • select the contact number
  • go to “Account”
  • select the desired package from the list
  • click “Next”
  • select the payment method

No, recipients do not need a Slick account or an internet connection to receive the top-up. The service works similarly to topping up their local phone service.

Yes, you can send a top-up to someone who is abroad.

Mobile top-ups are typically instant, with the balance or data appearing in your account within a few seconds.

Delays in mobile top-ups can occur due to network congestion or issues with the payment gateway.

No, there are no hidden fees. The total amount you’re sending will be clearly displayed, with any applicable charges outlined before you complete your top-up.

Can't find what you're looking for?

Contact us, and our
customer support team
will respond promptly.

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Ready to connect
globally?

Stay connected globally with Slick. Secure calls,
low rates and instant Top-Ups.

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